Seats.io

Some pointers to avoid common problems when integrating seats.io into your ticketing system

Integration Checklist

How to define and show seat prices on a rendered floor plan

How do I assign prices to categories?

About multiple price points per seating category, and the difference between ticket types and categories

Multilevel Pricing

About multi-language and Internationalisation (i18n) support, supported languages and how to make use of them

Translating embedded floor plans (I18N)

Tips on how to decide whether you book your seats via the seats.io API  before or after the payment has been processed

When should I book my seats?

What is a workspace? 

Learn how to pre-assign groups of seats to specific users like sponsor employees, VIPs or guests

Channels

This article describes how you can translate the Event Manager, the seats.io tool used by your admin and box office users.

Translating the Event Manager (I18N)

How to override the categories that were assigned through the designer

Setting categories per event

How to see or edit categories keys, useful when defining pricing.

How to get categories keys

4 ways to get the selected seat IDs on your server-side code, so you can book them via the Seats API

How can I retrieve the selected seats?

Temporarily make seats or GA places unavailable for selection, while the ticket buyer finishes up their purchase.

Holding seats or general admission places

Let people select and book a single seat for multiple events at once

Season tickets and multi-day events

How can I access my own data from within Seats.io callbacks?

How to make your implementation of objectColor(), objectLabel() and other callbacks blazingly fast

Performance tips for Renderer callbacks

How to use Best Available

When to use Not For Sale

This article describes the different types of tables you can use, and when to use them

Table types

This article explains how to use the Resale status to allow event organizers to manage primary and secondary ticket sales directly on the same seating chart, offering users the ability…

Resale

Popovers

See how our modals handle descriptions that are too long.

Ticket types with very long descriptions

Learn how to upload a view from seat to see when interacting with an object, and how to unlock fullscreen with look around on desktop.

Showing a view from seats

Sandboxes

Ben Verbeken

Pablo Neirotti

Matti Roloux

Add interactive floor plans to your web application in no time, using these tips

Integrating seats.io

How the seats.io API prevents double bookings + troubleshooting and tips on how to prevent them in your ticketing system

Why am I seeing double bookings in my system?

For example, can I use just the floor plan designer, but not the renderer nor the API?

Can I use only parts of seats.io?

Can I print or export my floor plans?

Using seats.io in a CMS (Wordpress, Joomla, Drupal, ...) or eCommerce  platform (Magento, WooCommerce, shopify, ...)

Can I use seats.io from within my CMS or eCommerce tool?

Do you offer a native iOS or Android component?

Documentation

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Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Integrating seats.io

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