Seats.io lets you record what makes a place suitable for a ticket buyer with access requirements — from wheelchair spaces to hearing support. You set these in the Designer, and they show up automatically on the floor plan your ticket buyers see.
There are two ways to mark seats: per seat, or per category.
Defining Accessible and Companion seats
You can specify seats as accessible or for companions of such attendees. To do so, from the Designer choose the Seat selection tool:
Select the seats you want to mark, using the Select seats tool (keyboard shortcut X). Then open the Accessibility dropdown in the Inspector on the right.
A seat can be one of the following:
Option | Use it for |
None | The default. No access requirement recorded. |
Wheelchair-accessible | A wheelchair user's place. |
Semi-ambulatory seat | A seat for someone with limited mobility who doesn't use a wheelchair — for example, someone who cannot manage stairs. |
Companion seat | A seat for the companion of an attendee with access requirements. |
Plus-size | A wider seat for larger patrons. |
Wheelchair space type
When you choose Wheelchair-accessible, a second dropdown appears — Wheelchair space type — so you can say what is physically there:
Not specified — the default.
Fixed seat in place — a wheelchair-accessible space that has a seat in it.
No seat in place — an open space with no seat, for a wheelchair user to occupy.
This distinction matters to ticket buyers: someone staying in their wheelchair needs a space with no seat in it, while someone transferring to a seat needs one with a seat.
Hearing support
Independently of the dropdown above, you can tick Hearing impaired on any seat to mark it as suitable for someone with a hearing impairment — for example, a seat within range of a hearing loop or with a clear sightline to the stage.
Ticking it unlocks two further options, which stay greyed out until it is on:
CART Services — live captioning is available from this seat.
Sign Language Interpretation — an interpreter is visible from this seat.
Lift-up armrests
Tick Lift-up armrests on seats whose armrests raise. This helps patrons who transfer from a wheelchair, and those who need more room across two seats.
Defining and applying Accessible categories
From within the Designer, create a new category, or edit and existing one by right clicking it and choosing Edit, and turn on the Accessible setting for it:
Then, select rows using the Select tool, or individual seats using the Select seats tool, and apply the category using the category picker from the inspector.
